Support

Frequently asked questions

How do I sign in?

Sign in with your email: we send you a code to type on the screen. There is no password. If the code doesn't arrive, check your spam folder or ask for a new one.

How do I connect my watch?

Open the menu and go to "Your connections". There you pick your watch or app and see which data comes in and when we last received something.

How do I request my data or delete my account?

Email us at hola@viving.co from the address you used to create your account and tell us what you need: your information, a correction, or deletion. How we handle your data and what your rights are is in the Privacy policy.

Does Viving replace my doctor?

No. Viving is a wellness and health-education platform: it helps you organize your own information and keep up your habits, but it is not a medical service and does not replace your doctor.

What if it's an emergency?

Viving does not handle emergencies. Call your local emergency number (911 in the U.S.) or go to the nearest emergency room.